Case Study: Transforming Property Development Operations with CRM and Cost Management Solutions

Skyline Developments, a growing property development company based in London, approached Novara Consult to solve critical inefficiencies in their operational workflow. With a growing portfolio of residential and commercial projects, they needed tools to streamline client management, track costs effectively, and close deals faster. The business wanted a solution to bridge gaps in their quoting, proposal, and closing processes, while also integrating timesheet and cost-tracking tools.

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Challenges

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• Lack of a unified system to manage clients, track quotes, and close deals efficiently.

• Difficulty tracking project costs in real-time, leading to budget overruns.

• Limited tools for monitoring staff productivity and timesheets.

• Insufficient pipeline visibility, making it hard to target and secure new clients.

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How Skyline Developments Chose Novara Consult

Skyline Developments selected Novara Consult because of our expertise in CRM implementation and our proven ability to customise solutions for project-driven businesses. The company appreciated our hands-on, consultative approach and commitment to delivering results within their budget and timeline.

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Our Approach

• CRM Implementation: We recommended and implemented a leading CRM solution tailored for property developers. This included customised features for managing leads, creating quotes, and generating proposals, all within a seamless workflow.

• Quote-to-Close Solution: We designed a streamlined process for creating and tracking quotes, ensuring faster approvals and reduced lead times.

• Cost Tracking and Timesheet System: Implemented a cost management tool integrated with timesheets, enabling real-time visibility of project expenses and staff productivity.

• Pipeline Development: Provided actionable strategies to build a robust client pipeline and tools for tracking prospects from inquiry to project close.

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Execution

The project was completed within 8 weeks, involving both on-site and off-site work. On-site sessions were conducted to train Skyline’s team, while off-site support handled software setup, data migration, and testing.

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Results

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• Increased Efficiency: Reduced quoting and proposal times by 40%, allowing the team to focus on securing more projects.

• Cost Control: Improved tracking of project expenses, helping Skyline stay within budget on 90% of their projects post-implementation.

• Enhanced Productivity: Timesheet and cost tracking led to a 20% increase in team efficiency.

• Stronger Pipeline: A clearer view of their client pipeline resulted in an 18% increase in project inquiries.

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Client Feedback

“We were blown away by how seamlessly Novara Consult transformed our operations. The CRM and cost tracking tools are game-changers, and their on-site training ensured our team was confident and ready to go. It’s been a pleasure working with a consultancy that truly understands our challenges and delivers on their promises.”
— Nigel, CEO of Skyline Developments

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Why Novara Consult

Skyline Developments chose Novara Consult for our ability to blend technical expertise with practical, results-driven solutions. Our focus on delivering value ensured the project was completed within budget, with no unexpected costs or delays.

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Interested in transforming your property development business? Let’s talk.